Course curriculum
Chapter 1 : What Is ‘Duty Of Care’?
Chapter 2 : Duty Of Care Within Healthcare
Chapter 3 : Dilemmas And The Duty Of Care
Chapter 4 : Dealing With Comments And Complaints
Chapter 5 : Dealing With Adverse Events, Incidents, Errors And Near Misses
Chapter 6 : Adverse Event, Incident, Error And Near Miss Legislation
Chapter 7 : Dealing With Conflict And Confrontation
Chapter 8 : Summary
Chapter 9 : A Chance To Reflect
Chapter 10 : References
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